The limited number of shoppers during the COVID-19 pandemic contributed to the unfavorable behavior of sellers toward buyers. The fewer shoppers in the shop, the more likely the sellers were to keep their change, a study by scientists from SWPS University shows. For shoppers, it is a signal to remain vigilant; for decision-makers, it is a practical tip for shaping policies during crises.
Keep the change: Scientists analyze the attitudes of shop assistants
