Generative chatbots promise personalized education at scale but struggle with accuracy issues

Personalized learning is a very effective teaching method, but its potential is limited due to resource constraints. In a small, in-person class, instructors can walk around, engage with students individually, adjust lessons and adapt their teaching to match each learner’s needs. However, as class sizes grow—or in online courses with hundreds or even thousands of learners—this level of personalization becomes difficult or impossible.

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